Contact us
A real person reads every message, seven days a week. Tell us your order number and we can look it up straight away.
Write to us
Customer service reads every message. Write to us at and we reply within a few hours during working hours, and always within one working day.
Please include your order number if you already have one. Without it we have to ask for it, and that costs you half a day.
When we are available
| Customer service | Monday to Sunday, 08:00-14:00 / 16:00-20:00 |
|---|---|
| Confirmation calls | Placed within 48 hours of your order, during the same hours |
| Email replies | Usually within a few hours, always within one working day |
What to write to us about
Before ordering
Whether a product fits your needs, what is in the box, which payment methods apply in your country.
An order in progress
Change of address, delivery date, tracking number, or cancelling before dispatch.
A parcel that arrived
Damage found on delivery, a missing part, or a product that does not work as described.
Returns and refunds
Starting a return within 30 days of delivery, or asking where a refund has got to.
If your parcel arrived damaged
Tell the courier before you sign. You can refuse the delivery outright, or sign with the words accepted subject to inspection written on the delivery document. Then write to us within 48 hours, with photographs if you have them. Both options keep your rights intact and make the case far simpler to resolve.
Other useful pages
- Frequently asked questions answers most of what people write to us about.
- Track your order if you have a tracking number and want to see where the parcel is.
- Returns and refunds explains how to send something back within 30 days.
- Shipping and delivery covers delivery times, depots and failed deliveries.
Complaints
If something went wrong and you are not satisfied with how it was handled, say so in your message and ask for it to be escalated. We would rather hear it from you than read it somewhere else.